Shipping Policy

At Merak, we’re committed to delivering your favorite fragrances to your doorstep quickly and safely. Below is our detailed Shipping Policy to help you understand how your orders are processed and delivered.

 

 

1. Shipping Locations

We currently ship across Pakistan from our base in Lahore.

 

 

2. Order Processing Time

  • Orders are processed within 1–2 working days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

 

 

3. Same-Day Delivery – Lahore Only

We are pleased to offer Same-Day Delivery in Lahore for orders placed before 4:00 PM on working days.

  • Orders placed after 4:00 PM will be delivered the next working day.

  • Same-day delivery may not be available during peak sale seasons or extreme weather conditions or for some reasons beyond our control. If there is a delay in delivery for any reason the customer will be informed timely. 

 

 

4. Estimated Delivery Time (Other Cities)

  • Major Cities (e.g., Karachi, Islamabad): 2–4 working days

  • Other Areas & Remote Regions: 3–6 working days

 

 

5. Shipping Charges

  • Standard Shipping Fee: Calculated at checkout based on delivery location.

  • Same-Day Delivery in Lahore: Flat rate of PKR 250

  • Free Shipping: Automatically applied on orders over PKR 3,000

 

 

6. Order Tracking

Once your order is dispatched, you’ll receive a tracking number via SMS or email to monitor your shipment.

 

 

7. Packaging & Safety

All products are packed securely with protective materials to ensure leak-proof and damage-free delivery—especially for our glass bottle perfumes.

 

 

8. Delivery Issues

If you receive a product that is:

  • Damaged

  • Leaking

  • Or incorrect

Please email us at support@merak.pk within 48 hours with unboxing photos or videos. We’ll resolve the issue promptly and bear the return shipping cost if required.

 

 

9. Cash on Delivery (COD)

We offer Cash on Delivery throughout Pakistan.
 Note:

  • COD may not be available for orders above PKR 10,000

  • Please ensure accurate contact details and availability at the time of delivery

 

 

10. Failed or Missed Deliveries

If our delivery partner is unable to reach you:

  • You will be contacted for a redelivery attempt

  • After two failed attempts, the order may be cancelled

 

 

11. Need Help?

Our support team is always here to assist you:

📧 support@merak.pk
 🌐 https://merak.pk